Terms & Conditions

1. Introduction and Acceptance of Terms

These Terms & Conditions (“Terms”) govern access to and use of the platform and services operated by Unite Nexus Private Limited (“Unite”, “Company”, “we”, “our”, or “us”), under the brand name Unite India, accessible via www.unite-india.com and associated web, mobile, and Progressive Web Applications (PWAs).

These Terms apply to all software products, institutional modules, and subscription tiers, including Unite One, Unite ERP, Unite Attendance, Unite Admissions, Unite App, Unite Websites, Unite Docs, Unite Fees/Finance, Unite Office, and any future modules or specialized institutional tools.

By registering an account, accessing, subscribing to, or using any Service, you agree to be bound by these Terms. If you act on behalf of a school, educational trust, preschool, college, or business entity, you represent and warrant that you hold the lawful corporate or institutional authority to bind that entity. If you do not agree to these Terms, you must immediately discontinue all use of the Services.

2. Definitions

• Customer / Institution: The school, trust, preschool, college, educational institution, or legal entity purchasing or using the Services.
• Administrator: An authorized officer, principal, trust director, or staff member designated by the Customer to manage institutional accounts, credentials, and subscriptions.
• End User: An authorized principal, teacher, staff member, accountant, student, parent, or legal guardian accessing the platform.
• Customer Data: Institutional records, personal student information, marks, attendance punch logs, fee receipts, circulars, media files, and uploaded documents generated or maintained through the Services.
• Subscription Period: The contracted duration (e.g. 7-day trial, or 1 to 5-year terms: 1-Year, 2-Year, 3-Year, 4-Year, or 5-Year contracts) for which access to a Service tier is granted.
• Order / MOU: An accepted quotation, digital checkout, signed Memorandum of Understanding (MOU), invoice, or written commercial agreement governing institutional procurement.
• Third-Party Providers: Independent external providers of cloud hosting (Amazon Web Services), payment collection gateways (Razorpay), communication services, and authentication infrastructure.

3. Account Registration & Institutional Governance

Customers must provide authentic, verifiable institutional, administrative, and billing credentials during onboarding. The Customer retains full legal responsibility for designating Administrator privileges, maintaining role-based access control (RBAC), safeguarding login credentials, and supervising all administrative actions performed under its account.

Customers must immediately notify Unite at support@unitenexus.in upon discovering any unauthorized access, compromised administrator credentials, or suspected security breach.

4. Products, Plans & Commercial Agreements

Unite offers multi-tiered software packages tailored to institutional student strength and functional requirements. Specific module availability, active student limits, storage allowances, and implementation commitments are governed by the accepted Order, quotation, or MOU.

An accepted Order or formal MOU supplements these Terms. In the event of an explicit conflict between these Terms and an executed bilateral MOU, the MOU shall prevail strictly to the extent of that specific conflict and subject to applicable Indian law. Unite reserves the right to enhance, upgrade, or modify technical features for operational, security, or legal necessity without degrading core contracted functionality.

5. Pricing, Taxes & Payment Terms

All subscription prices are stated in Indian Rupees (INR) and are billed in accordance with the accepted Order. Where applicable, statutory Goods & Services Tax (GST) will be invoiced at the prevailing rate. Commercial conditions, implementation fees, and installment schedules must be agreed upon prior to activation.

Institutional invoices and GST-compliant receipts are generated electronically upon confirmed receipt of payment. Prospective pricing adjustments will not alter existing active multi-year commitments during their active contracted terms.

6. Free Trials

Unite provides a standard seven (7) day complimentary trial period for qualified institutions unless another duration is specified in writing. The free trial enables institutional exploration of core ERP and attendance capabilities. Free trials do not automatically trigger paid financial debits.

Upon expiration of the trial term, access to premium administrative modules may be suspended unless a formal paid subscription or MOU is activated by the Customer.

7. Subscription Renewals & Long-Term Contracts

1 to 5-Year Institutional Plans (Annual & Multi-Year): Standard institutional contracts (1-Year, 2-Year, 3-Year, 4-Year, and 5-Year commitments) are subject to manual renewal coordination. Unite's Accounts team will issue renewal circulars and formal invoice schedules at least thirty (30) days prior to term expiration.

Recurring Plans: Only plans expressly configured with automatic recurring mandates (via authorized payment gateways) will auto-renew. Customers maintain the right to cancel auto-renewal authorizations at any time prior to the scheduled billing date via account settings or written notice.

8. Cancellation, Suspension & Termination

Customers may submit cancellation requests by contacting accounts@unitenexus.in. Unless expressly mandated by law or stipulated in a bilateral agreement, cancellation prevents future renewals but does not entitle the Customer to pro-rata refunds for active, completed terms.

Unite reserves the right to suspend or restrict access to Services with reasonable prior notice for persistent non-payment, material violation of these Terms, or immediate protective intervention required by law enforcement or serious cybersecurity threats.

9. Customer Obligations & Data Responsibility (DPDP Act 2023)

Data Fiduciary vs. Data Processor Roles: In accordance with the Digital Personal Data Protection Act, 2023 (DPDP Act 2023):

• The Customer (Educational Institution / School) acts as the Data Fiduciary under Section 2(i), determining the purpose and means of collecting and processing personal records of students, parents, and faculty.
• Unite Nexus Private Limited operates strictly as a Data Processor under Section 2(k) and Section 8(1), processing personal data solely on behalf of, and in accordance with the documented instructions and operational requirements of, the Customer.
• The Customer represents and warrants that it has established a valid statutory basis and secured affirmative, verifiable parental or guardian consent (Section 9) before entering personal identifiers, academic evaluations, or biometric descriptors of minor children into the platform.

Customers and their designated Administrators are solely responsible for:

• Ensuring accurate data entry across student registries, fee schedules, marks, and attendance logs.
• Safeguarding Administrator passwords and preventing unauthorized credential sharing.
• Performing regular data backups and exports prior to account decommissioning or contract expiration.

10. Acceptable Use Policy

Customers and End Users are strictly prohibited from:

• Using the Services for fraudulent, defamatory, or unlawful activities under Indian law.
• Attempting to circumvent multi-tenant access boundaries, intercepting other institutions' data, or executing unauthorized penetration testing.
• Reverse engineering, decompiling, or creating derivative software from Unite source code or proprietary APIs.
• Introducing malicious code, worms, automated scrapers, or DDoS attacks against Unite infrastructure.

11. Customer Data Ownership & Intellectual Property

Customer Data Ownership: The Customer retains 100% exclusive proprietary rights, title, and interest in all Customer Data uploaded or generated through the platform. Unite claims zero ownership over student, academic, or financial records.

Unite Intellectual Property: Unite Nexus Private Limited retains exclusive ownership of all software code, platform architectures, algorithmic models, database schemas, UI designs, trademarks, and documentation. Customers receive a revocable, non-exclusive, non-transferable subscription license strictly for institutional operations during the active term.

12. Cloud Hosting, Cybersecurity & Availability

Unite infrastructure is hosted within the Amazon Web Services (AWS) Asia Pacific (Mumbai) Region (`ap-south-1`), ensuring 100% Indian data sovereignty. We implement industry-standard administrative, physical, and technical safeguards, including TLS 1.3 encryption in transit, AES-256 encryption at rest, role-based access control, and automated daily backups.

While Unite targets a 99.9% application uptime, temporary disruptions resulting from upstream telecommunication failures, force majeure events, or scheduled security maintenance do not constitute a breach of these Terms.

13. Third-Party Integrations & Payment Processing

Certain institutional workflows integrate with independent service providers, including payment gateways (e.g. Razorpay), SMS delivery gateways, and push notification services. Payment processing is subject to the independent security protocols and terms of the payment aggregator. Unite does not store sensitive cardholder details, CVVs, or net banking passwords.

14. Technical Support & Maintenance

Unite provides dedicated institutional support through our integrated ticketing module, email (support@unitenexus.in), and designated account managers during standard business hours (Monday through Saturday, 9:30 AM to 6:30 PM IST).

15. Limitation of Liability

To the maximum extent permitted by applicable Indian law, Unite Nexus Private Limited shall not be liable for indirect, incidental, punitive, or consequential damages, including loss of data or business interruption. In all circumstances, Unite's aggregate liability arising out of or related to these Terms shall be limited to the total subscription fees actually paid by the Customer in the twelve (12) months preceding the incident.

16. Customer Indemnification

The Customer agrees to indemnify, defend, and hold harmless Unite, its directors, and employees against any claims, losses, or legal liabilities arising from the Customer's unlawful collection of minor data, breach of third-party intellectual property, or failure to secure administrative credentials.

17. Force Majeure

Neither party shall be liable for failure or delay in performing obligations (excluding accrued financial payment obligations) due to events beyond reasonable control, including natural catastrophes, government restrictions, severe network blackouts, or civil disruptions.

18. Modifications to Terms

Unite reserves the right to amend these Terms to reflect technical improvements or legal requirements. Material revisions will be posted on our website with an updated revision date. Continued utilization of the platform after updates constitutes binding acceptance.

19. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the substantive laws of the Republic of India. The parties shall first endeavour to resolve any commercial dispute through cordial executive consultation. If unresolved, the competent civil courts having territorial jurisdiction in Nashik, Maharashtra, India shall possess exclusive jurisdiction.

20. Contact & Corporate Information